If you’re planning a trip to Russia’s capital, having the right contact information for Moscow is essential for a safe and well-organized experience. From emergency numbers and embassy details to transport hotlines and tourism offices, this guide provides all the important contacts you may need while visiting Moscow.
Emergency Numbers
In case of an emergency, Moscow’s response services are efficient and operate 24 hours a day. English-speaking operators are sometimes available in major city centers.
| Service | Number | Description |
|---|---|---|
| Police | 102 | Report crimes, lost items, or safety concerns. |
| Ambulance / Medical Emergency | 103 | For health emergencies and first aid assistance. |
| Fire Department | 101 | For fires, gas leaks, and rescue operations. |
| Unified Emergency Number | 112 | Can be dialed from any mobile or landline (similar to 911 in the U.S.). |
Medical Assistance
Moscow offers high-quality healthcare facilities, both public and private. For travelers, private clinics are recommended for faster and English-speaking service.
- European Medical Center (EMC)
Address: 2 Shchepkina Street
Phone: +7 (495) 933-6655
Website: www.emcmos.ru - American Medical Center
Address: 26 Seleznevskaya Street
Phone: +7 (495) 933-7700
Website: www.amcenter.ru - GMS Clinic
Address: 26 Ulitsa Smolenskaya
Phone: +7 (495) 781-5577
Website: www.gmsclinic.com
Tourist Information & Support
Moscow provides several official information centers where visitors can get maps, recommendations, and multilingual assistance. Tourist police are also available in key sightseeing zones.
- Moscow City Tourist Information Center
Address: 13 Tverskaya Street (near Red Square)
Phone: +7 (495) 122-0101
Website: discover.moscow - Tourist Police Hotline
Phone: +7 (495) 694-9229
Service available in English and Spanish near central attractions. - Russia Travel Hotline
Phone: +7 (495) 788-2020
Provides advice for travelers on routes, tickets, and city events.
Transportation Contacts
Moscow’s transportation network is extensive, with dedicated hotlines for major systems. These contacts are useful for route information, lost items, and general inquiries.
| Service | Phone | Website |
|---|---|---|
| Moscow Metro Information Center | +7 (495) 539-5454 | mosmetro.ru |
| Moscow Transport Call Center | +7 (495) 539-5454 | transport.mos.ru |
| Yandex.Taxi (Customer Support) | In-app help or website form | taxi.yandex.com |
| Aeroexpress Airport Train | +7 (800) 700-3377 | aeroexpress.ru |
Embassies & Consulates
Most embassies are located in the central districts of Arbat and Presnensky. Travelers should contact their embassy for lost passports, legal matters, or emergencies.
| Country | Embassy Address | Phone |
|---|---|---|
| United States | Bolshoy Devyatinsky Pereulok 8 | +7 (495) 728-5000 |
| United Kingdom | Smolenskaya Naberezhnaya 10 | +7 (495) 956-7200 |
| Canada | Starokonyushenny Pereulok 23 | +7 (495) 925-6000 |
| Germany | Mosfilmovskaya Street 56 | +7 (495) 937-9500 |
| France | Bolshaya Yakimanka 45 | +7 (495) 937-1400 |
Lost & Found and Tourist Support Lines
If you lose belongings in public transport or around city attractions, the following hotlines can help recover them:
- Moscow Metro Lost Property Office
Phone: +7 (495) 622-2085
Address: 2 Vozdvizhenka Street (Arbatskaya Station) - Airport Lost & Found
Sheremetyevo (SVO): +7 (495) 578-6565
Domodedovo (DME): +7 (495) 967-8448
Vnukovo (VKO): +7 (495) 436-2813
Useful Apps & Online Resources
- Discover Moscow: discover.moscow — official city tourism portal.
- Yandex Maps: Best navigation and public transport app for Moscow.
- Visit Russia: russia.travel — national travel website.
- Mos.ru: www.mos.ru/en — Moscow city government portal.
Where to Go Next
- About Moscow – Learn about the city’s culture and daily life.
- Travel Tips for Moscow – Essential advice before your trip.
- Transportation Guide for Moscow – Navigate like a local.
- Hotels in Moscow – Find the best accommodations.
Keeping these numbers and resources handy will make your visit to Moscow smoother and more enjoyable. From quick navigation help to emergency contacts, knowing where to call and where to go ensures peace of mind while exploring Russia’s remarkable capital.
